![]() ![]() ![]() Ford will reimburse customers in this new group receiving extended warranties who have paid for clutch repairs out of pocket.This covers 2014 through 2016 model-year Focus (built from July 4, 2013, to Nov.Extend clutch warranties for even more customers from five years/60,000 miles to seven years/100,000.Vice President, Powertrain Engineering, Ford “While these vehicles always were and remain safe to drive, we regret the inconvenience our customers have experienced.” Second, we are providing the small remaining population of owners who have not already done so an additional chance to get an important software update. First, we are extending the warranty on clutch and related hardware in certain 2014-2016 model-year vehicles, and will reimburse customers for repairs that now would have been covered. ![]() “Today, as part of these continuing efforts, Ford is taking the initiative to announce two additional customer-satisfaction actions. That is why Ford and its dealers have gone to great lengths to improve the performance of the transmission. Earning and keeping the trust of customers is vital to everything we do. “Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission. “Based on internal and external data, Focus and Fiesta vehicles with automatic transmissions built since the second half of 2015 – and earlier models that have received component and software updates – perform well and have competitive levels of satisfaction. ![]()
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